Are your jewelry products mass produced?

No – all of our products are handcrafted and made to order. This offers a uniqueness to our production – ensuring that you receive quality jewelry that is truly made for you.

What is handmade jewelry?

Handmade jewelry is crafted by hand, rather than produced by machines. For you, this means that your jewelry is of a better quality, boasts a higher level of detail and benefits from being more durable – for a piece of jewelry that looks better and lasts much longer.

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Why is your jewelry made to order?

We choose to make our jewelry to order to establish better control of our pieces. This approach also means that your jewelry is created especially for you – providing for a unique touch that’s hard to find anywhere else.

How long will it take to receive my order?

At Mountain Blue, we focus on producing pieces of unrivalled quality, with every item handcrafted. As our items are handmade, our pieces take two weeks to create. Once your jewelry is completed it will then undergo a final quality check before it’s approved for shipping. Delivery from this point then takes between 1 day to 1 week (depending on where in the world you’re based).

Does the jewelry come with a gift box?

Each piece of jewelry we send is packaged in an exclusive Mountain Blue gift box. This means that you not only benefit from handcrafted jewelry from our collections, but you can also look forward to a uniquely designed box. Packaging is just another way in which we pay attention to the finest of details.

Is it safe to mail jewelry?

We use DHL for our deliveries – one of the most secure and reputable mail service providers. DHL guarantees that your jewelry will arrive direct to your door in the condition that it left our workshop in.

What is your payment policy?

We take a robust approach to payment security, and accept any debit or credit card, in addition to PayPal.

SHOPPING ON MOUNTAIN BLUE IS SAFE, SECURE, AND GUARANTEED!

SAFE SHOPPING GUARANTY

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All information is encrypted and transmitted without risk using our Secure Sockets Layer (SSL) protocol.

What is your privacy policy?

We invest in the most robust online security technology to protect your information. When you shop with Mountain Blue, you can rest assured that you shop in safety.

To find more about our privacy policy, please refer to our privacy page.

Where do I enter my discount code?

You enter your promo discount code on the checkout page (please refer to the screen shot below).

Where do I enter my gift card code?

You enter your gift card code on the checkout page (please refer to the screen shot below).

How should I clean my Mountain Blue jewelry?

The most effective way to clean your Mountain Blue jewelry is to use a little middle soap – apply this delicately to your jewelry using a soft brush (such as a tooth brush) in a brushing motion. Should you have difficulty removing dirt, simply soak your item in clean water – this will break down the dirt slightly, making it easier for you to then brush away. To polish your jewelry you should use a silver polishing cloth.

How should I care for my Mountain Blue jewelry?

The following tips will help ensure maximum lifespan for your Mountain Blue jewelry:

  1. Remove your jewelry when:
    1. Sleeping
    2. Swimming
    3. Undertaking any sport or other physical activity (where your jewelry could be damaged)
  2. Keep your jewelry away from:
    1. Any form of detergent and bleach
    2. Sunlight and heat
How should I store my jewelry?

It is recommended that you store your jewelry in the package provided with your product. However, if for some reason you lose this, you can always store your jewelry in a tarnish-resistant pouch or in a plastic zip lock bag.

299$
  • EUR: € 254.30 - € 254.30
  • GBP: 223.23£ - 223.23£
281$
  • EUR: € 238.99
  • GBP: 209.79£
219$
  • EUR: € 186.26 - € 186.26
  • GBP: 163.51£ - 163.51£